Q: How often should I use the visual acne cleanser?
A: It's recommended to use the visual acne cleanser 1-2 times a week to avoid over-irritating your skin.
Q: Is the device safe for all skin types?
A: Yes, the device is designed to be safe for all skin types. However, if you have particularly sensitive skin, it's best to test it on a small area first.
Q: Can I use the device on other parts of my body?
A: Yes, the device can be used on other parts of your body, such as the back and chest, where acne is present.
Q: How do I clean the device after use?
A: After use, clean the device and needles with an alcohol wipe or according to the instructions in the user manual to maintain hygiene.
Q: How long does the battery last on a full charge?
A: The battery lasts approximately 1.5 hours on a full charge, which is usually sufficient for multiple uses.
Q: Can the device be used during pregnancy?
A: It's best to consult with a healthcare professional before using the device during pregnancy.
Q: Does the device hurt when removing blackheads or acne?
A: The device is designed to be gentle, but you may feel a slight discomfort, especially if you have sensitive skin. It's important not to stay in one area for too long to avoid irritation.
Q: Is there a warranty for the product?
A: Yes, the product comes with a standard warranty. Please refer to the user manual or contact customer service for more details.
Q: Can I use the device if I have active skin infections?
A: No, it's not recommended to use the device on areas with active skin infections or open wounds. Consult a dermatologist for appropriate treatment in such cases.
Q: How do I connect the device to my mobile phone?
A: The device connects to your mobile phone via WiFi. Follow the instructions in the user manual to set up the connection and use the high-precision endoscope feature.
